Student Resources
As an online or hybrid student at ÍÑ¿ã°É Bay, you have access to the same resources as on-campus students - tutoring, library research, advising, mental health, accessibility services, and more. This page collects the resources you'll use most often, organized by what you might need.
Quick help: Canvas issues - call 1-866-325-0853 (24/7) • Online Campus questions - online@csueastbay.edu • Tracked tickets - .
Getting started and staying on track
As an online or hybrid student, you'll use a combination of MyCompass, MyCSUEB, Canvas, and other campus tools to manage your academic journey. Use the resources below to get set up at the start of the term and stay on track throughout the semester.
MyCompass portal →
Your personalized student dashboard with quick links to MyCSUEB, Canvas, email, and other tools.
MyCSUEB →
View your class schedule, update personal info, check holds, and review your financial account.
Online learning tips →
Strategies for time management, communicating with instructors, and staying engaged in online classes.
Students Hub →
Your starting point for everything CSUEB online students need to know.
Canvas and technology help
Canvas is the learning management system used for most online and hybrid courses at ÍÑ¿ã°É Bay. You'll log in regularly to access course materials, assignments, and grades.
Canvas login →
Sign in with your NetID and password at csueastbay.instructure.com.
Canvas tutorials →
Supported browsers, devices, and troubleshooting tips. Step-by-step guides for common tasks.
24/7 Canvas support
Trouble logging in? Course not loading? Call 1-866-325-0853 anytime.
ITS Service Desk →
For NetID, login, or campus technology issues outside of Canvas itself.
Managing your academic progress
Staying on top of degree requirements and deadlines is especially important in online and hybrid programs. Use these tools and services to monitor progress and plan ahead.
Academic requirements →
In MyCSUEB: view your unofficial transcript, class schedule, and progress toward graduation.
Academic advising →
Connect with your college or department advisor through Academic Advising and Career Education.
How to succeed online →
Tips on planning your schedule, communicating with instructors, and using campus resources.
Tutoring and academic support
Academic support is available to online and hybrid students in multiple formats - virtual appointments, online resources, and on-demand tools.
SCAA tutoring →
Student Center for Academic Achievement: tutoring, writing support, and supplemental instruction.
Writing support →
Work with a writing tutor on papers, discussion posts, and assignments - synchronous or async feedback.
Math and subject tutoring →
Subject-specific tutoring through SCAA and department-based support programs.
Workshops and success programs →
Workshops on study skills, time management, and overall academic success.
Library and research support
The University Library provides extensive online services and resources for students learning at a distance.
Well-being and basic needs
Your well-being is essential to academic success. Online and hybrid students can access campus support for mental health, health care, and basic needs.
Counseling Services →
Mental health support, workshops, and crisis resources. Telehealth options available.
Student Health Services →
Primary care, wellness services, and health education for enrolled students.
Basic Needs support →
Food, housing, and financial support resources through campus basic needs programs.
Accessibility Services →
Accommodations like extended time, captioning, and assistive tech. Available remotely and on campus.
Staying connected and informed
Staying informed about campus announcements and connected with your instructors and classmates is an important part of succeeding in online courses.
- Check Canvas and email regularly. Log in to Canvas and your Horizon email several times per week to review announcements, assignments, and feedback.
- Use course communication tools. Participate actively in discussion boards, group work, and messaging tools specified by your instructor.
- Talk to your instructors. Email or message via Canvas if you fall behind, miss something, or need clarification - most prefer to hear early.
- Connect with classmates. Group chats, study sessions via Zoom, and Canvas messaging keep you grounded - online learning shouldn't feel isolating.
Need something not on this page? The Students Hub is your starting point. For Online Campus questions, email online@csueastbay.edu or call 510-885-2700. Canvas help: 1-866-325-0853 (24/7).